{"xsrfToken":"2e07c10cd59cd742ac5579808b1836a9572ca8ce_lout","branding":{"id":"14","key":"lsd","name":"OSIMIS Support Desk","portalBaseUrl":"/servicedesk/customer/portal/14","logoUrl":"/rest/servicedesk/1/customer/viewport-resources/portal-logo/14/3","theme":{"headerBGColor":"#ffffff","headerLinkColor":"#292929","headerLinkHoverColor":"#1e4375","headerLinkHoverBGColor":"#1e4375","headerBadgeColor":"#1e4375"}},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/da5657b5-552c-4afc-8e30-84ea0322124c/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJiODYwN2NmOS0wNTUxLTRlNDUtOTBlMS1lYzEyZDU4YmY5NWQiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOmRhNTY1N2I1LTU1MmMtNGFmYy04ZTMwLTg0ZWEwMzIyMTI0YyI6WyJyZWFkIl19LCJleHAiOjE3MzM2MzUwMjgsIm5iZiI6MTczMzYzNDQyOH0.64ftb7Q01oDX8OtJswDfR9dH1XyX7APKQLyZmsuKmi4&client=b8607cf9-0551-4e45-90e1-ec12d58bf95d&mode=fit","logoId":"da5657b5-552c-4afc-8e30-84ea0322124c","isLogoAvailable":true,"helpCenterTitle":"Welcome to Osimis support","sharedPortalName":"Help Center","userInitialAnnouncementHeader":"","userInitialAnnouncementMessageWiki":"","translations":{"en-US":{"helpCenterTitle":"Welcome to Osimis support","sharedPortalName":"Help Center","localeDisplayName":"English (United States)"},"fr-FR":{"localeDisplayName":"French (France)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#233a62","helpCenterTitleColor":"#ffffff","bannerMediaApiUrl":"https://api.media.atlassian.com/file/63bb5191-ecfe-41ef-bf7e-76ac3da792f1/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJiODYwN2NmOS0wNTUxLTRlNDUtOTBlMS1lYzEyZDU4YmY5NWQiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjYzYmI1MTkxLWVjZmUtNDFlZi1iZjdlLTc2YWMzZGE3OTJmMSI6WyJyZWFkIl19LCJleHAiOjE3MzM2MzUwMjgsIm5iZiI6MTczMzYzNDQyOH0.bG7nVRmu5VrtKRlBvjKbtahuCWubEbEJ8-MSQFP_gM0&client=b8607cf9-0551-4e45-90e1-ec12d58bf95d&height=300&mode=fit","bannerMediaApiFileId":"63bb5191-ecfe-41ef-bf7e-76ac3da792f1","useDefaultBanner":false,"isBannerAvailable":true},"portal":{"id":"14","key":"lsd","projectId":10037,"serviceDeskId":14,"name":"OSIMIS Support Desk","description":"<p>Welcome! You can raise an OSIMIS Support request from the options provided.<br> You can also call us during Belgian office hours: +32 4 242 90 23.</p>","portalBaseUrl":"/servicedesk/customer/portal/14","onlyPortal":true,"reqTypes":[{"id":"140","name":"Licensing and billing questions","descriptionHtml":"","callToAction":"Licensing and billing questions","introHtml":"<p>Choose this if you have questions about licensing or billing.</p>","icon":10457,"iconUrl":"https://osimis.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10457","groups":[37],"key":""},{"id":"142","name":"Other questions","descriptionHtml":"","callToAction":"Other questions","introHtml":"<p>Don't see what you're looking for? Select this option and we'll help you out.</p>","icon":10440,"iconUrl":"https://osimis.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10440","groups":[37],"key":""},{"id":"141","name":"Product trial questions","descriptionHtml":"","callToAction":"Product trial questions","introHtml":"<p>Trying out our product and want more information? Select this and we'll be happy to answer your questions.</p>","icon":10465,"iconUrl":"https://osimis.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10465","groups":[37],"key":""},{"id":"143","name":"Report a bug","descriptionHtml":"","callToAction":"Report a bug","introHtml":"<p>Tell us the problems you're experiencing.</p>","icon":10450,"iconUrl":"https://osimis.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10450","groups":[37],"key":""},{"id":"145","name":"Suggest improvement / new feature","descriptionHtml":"","callToAction":"Suggest improvement / new feature","introHtml":"<p>See a place where we can do better? We're all ears.</p>","icon":10472,"iconUrl":"https://osimis.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10472","groups":[37],"key":""},{"id":"139","name":"Technical support","descriptionHtml":"","callToAction":"Technical support","introHtml":"<p>Need help installing, configuring, or troubleshooting? Select this to request assistance.</p>","icon":10446,"iconUrl":"https://osimis.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10446","groups":[37],"key":""}],"reqGroups":[{"id":37,"name":"General"}],"orderMapping":{"37":[143,145,139,140,141,142]},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"1bf9250d-cb0b-3b81-87e0-b395bd137d18","appLinkName":"System Confluence","appLinkUrl":"https://osimis.atlassian.net/wiki","spaceKey":"LSD","spaceName":"Lify Service Desk","spaceUrl":"https://osimis.atlassian.net/wiki/spaces/LSD","isServer":false},"labels":[],"projectKey":"LSD","serviceDeskId":14,"kbLinkDomainURLs":["https://osimis.atlassian.net"]},"createPermission":true,"portalAnnouncement":{"portalId":14,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"LSD","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":true,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJiODYwN2NmOS0wNTUxLTRlNDUtOTBlMS1lYzEyZDU4YmY5NWQiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y29sbGVjdGlvbjp1cGxvYWQtcHJvamVjdC0xMDAzNyI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3MzM2MzU2MjgsIm5iZiI6MTczMzYzNDQyOH0.XS_U1a4x_GkvKli1hRTrAr9VEg1UpC0_bQoBzqzjwmE","targetCollection":"upload-project-10037","endpointUrl":"https://api.media.atlassian.com","clientId":"b8607cf9-0551-4e45-90e1-ec12d58bf95d","tokenDurationInMins":20}},"reqCreate":{"id":139,"projectId":10037,"form":{"name":"Technical support","descriptionHtml":"","callToAction":"Technical support","intro":"<p>Need help installing, configuring, or troubleshooting? Select this to request assistance.</p>","instructions":"","icon":10446,"iconUrl":"https://osimis.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10446","key":""},"fields":[{"fieldType":"text","fieldId":"email","fieldConfigId":"","label":"Email confirmation to","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"summary","fieldId":"summary","fieldConfigId":"","label":"Summary","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"textarea","jiraFieldType":"description","fieldId":"description","fieldConfigId":"","label":"Description","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[],"rendererType":"atlassian-wiki-renderer"},{"fieldType":"multiselect","jiraFieldType":"components","fieldId":"components","fieldConfigId":"","label":"Products","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[],"values":[{"value":"10173","label":"Gateway","selected":false,"children":[]},{"value":"10204","label":"Gleamer distributed by Osimis","selected":false,"children":[]},{"value":"10205","label":"Icometrix distributed by Osimis","selected":false,"children":[]}]},{"fieldType":"attachment","jiraFieldType":"attachment","fieldId":"attachment","fieldConfigId":"","label":"Attachment","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[]}],"userOrganisations":[],"canBrowseUsers":false,"requestCreateBaseUrl":"/servicedesk/customer/portal/14/create/139","requestValidateBaseUrl":"/servicedesk/customer/portal/14/validate/139","calendarParams":{"firstDay":0,"date":"2024-12-08T06:07:08+0100","useISO8601WeekNumbers":false,"dateIfFormat":"%e/%b/%y","dateTimeIfFormat":"%e/%b/%y %I:%M %p","timeFormat":"12"},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"1bf9250d-cb0b-3b81-87e0-b395bd137d18","appLinkName":"System Confluence","appLinkUrl":"https://osimis.atlassian.net/wiki","spaceKey":"LSD","spaceName":"Lify Service Desk","spaceUrl":"https://osimis.atlassian.net/wiki/spaces/LSD","isServer":false},"labels":[],"projectKey":"LSD","serviceDeskId":14,"kbLinkDomainURLs":["https://osimis.atlassian.net"]},"canRaiseOnBehalf":false,"canSignupCustomers":false,"canCreateAttachments":true,"attachmentRequiredField":false,"hasGroups":true,"canSubmitWithEmailAddress":true,"showRecaptcha":false,"siteKey":"","mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJiODYwN2NmOS0wNTUxLTRlNDUtOTBlMS1lYzEyZDU4YmY5NWQiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y29sbGVjdGlvbjp1cGxvYWQtcHJvamVjdC0xMDAzNyI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3MzM2MzU2MjgsIm5iZiI6MTczMzYzNDQyOH0.XS_U1a4x_GkvKli1hRTrAr9VEg1UpC0_bQoBzqzjwmE","targetCollection":"upload-project-10037","endpointUrl":"https://api.media.atlassian.com","clientId":"b8607cf9-0551-4e45-90e1-ec12d58bf95d","tokenDurationInMins":20},"hasProformaForm":false,"proformaTemplateForm":{},"proforma":{"formExists":false,"formValid":false},"key":""},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}